Introduces a sales process designed specifically for inside sales who sell 100% over the phone from start to finish for both inbound and outbound call centers.
This two-day program will provide an actual sales process based on the type of calls the inside sales team is involved in making on a daily basis. From the first call to the tenth call, there has to be a purpose to each call, so pre-call planning is critical for making sure the team is providing “value” with each call instead of just calling to “check-in”. Our goal is to help create a pro-active, versus a reactive, sales culture with a consultative approach. This program will provide scripting, properly framed questions, and ways to present over the phone and overcome objections. It will also cover using email as a sales tool and not a hide behind, and incorporate role-play.